Strategy
Decide with confidence- Assessment of current systems and processes
- Technology roadmap development
- Vendor selection and RFP
- Strategy orchestration
- Team alignment and organization
- IT leader coaching and development
Your Trusted Technology Advisor, From the Roadmap to the Support Desk.
Ops9 is a full service technology strategy and execution partner for restaurant and hospitality brands. We help leadership teams decide what to build and buy, then we help make it work in every location.
Non-Commissioned
We partner with the major technology vendors to understand their products, and we take no commission from any of them. Our only job is to fit the right solution to your business.
Operator Experienced
Our advisors have run technology inside restaurant companies. We know what a bad rollout does to a Friday night rush.
Strategy Through Support
One team can set the roadmap, lead the project, configure the systems, and answer the call when a store is down.
Two Pillars, One Accountable Partner
Bring us in for a single decision or for the full journey. The work connects either way.
Operations
Deliver and keep it running- POS rollout planning and execution
- Back office software implementation
- Loyalty and mobile app implementation
- Network, security camera, and phone infrastructure upgrades
- Level 1 and Level 2 support desk services
We Know the Whole Product Set, and We Sell None of It.
Every vendor will tell you their platform is the answer. We study them all, work beside them, and stay independent so our advice is yours to trust.
Point of saleBack officeLoyalty and CRMMobile appsOnline orderingDelivery integrationsNetwork and Wi-FiSecurity camerasPhones and audio video
Built for Restaurants and Hospitality, Proven Across Industries
Restaurant and hospitality is where we live. The same discipline helps any business with many locations, thin margins, and no time to waste.
Restaurant and Hospitality
Quick service, fast casual, full service, and multi-concept groups. Franchise and company-owned.
Retail
Store technology, payments, and the infrastructure that keeps every register ringing.
Healthcare and Beyond
Multi-site healthcare and other service businesses that need technology to be dependable.
Coming soon
Ops9 Sentry
The first operator-first IT support platform. Sentry shines a light on exactly what is broken, in which location, and automates the fix process so your team stops chasing problems.
Built by people who have been on the other end of the 9 p.m. phone call. Join the early access list and help shape it.
Store 04POS and kitchen displayHealthy
Store 11Online ordering tabletHealthy
Store 14Expo printer offline, restarting print serviceAuto-fix running
Store 19Network and camerasHealthy
Store 23Fixed 2 minutes ago, operator notifiedResolved
Advice From Someone Who Has Carried the Pager.
Ops9 was founded by Chris Harrison, a technology executive who has spent his career inside restaurant companies and beside their leadership teams.
Chris pairs hands-on fractional leadership with doctoral research on the trust between CEOs and their technology leaders. That is the idea behind everything we do: be the advisor your leadership team can rely on.